Q: Do you have a showroom?

A: Electric Deals does not have a showroom. This is one of the areas we have gone without to save you money.

Q: How can I pay for my order?

A: You can pay by cash, credit card, paypal or direct bank deposit.

Q: Can I pay for my order when it is delivered?

A: Yes, our drivers are able to accept cash, credit cards and EFTPOS on delivery.

Q: Do the prices include GST?

A: Yes, all prices on our website include GST.

Q: How long will it take for my order to arrive?

A: Order deliveries generally take 1-4 business days from time of order. For more detail you can contact us to confirm expected delivery times.

Q: Can I pick up my order?

A: No, all orders with Electric Deals are for delivery only.

Q: What do you do with my old appliance?

A: All old appliances are recycled for the scrap metals they contain. We charge a small fee to remove and dispose of your machine to cover the staff time involved in transferring it to the recycler.

Q: Why is Electric Deals cheaper than prices seen in some of the bigger retail chains?

A: Electric Deals buys large quantities of products, and sells them online only. As we do not have a large retail outlet and a shop floor full of staff, our overheads are lower and we can pass these savings on to you.

Q: Will my appliance have a warranty?

A: Of course, all products sold from our website have a full manufacturer warranty.

Q: Are the products factory seconds or reconditioned?

A: Absolutely not, all products sold on our website are brand new stock. We never sell factory seconds or anything like that.

Q: What if my appliance arrives damaged?

A: Please inspect all appliances at time of delivery. If any damage is present please discuss this with the delivery driver, who will contact our office. We will arrange a replacement as soon as we can.

Q: What if my unit has a problem during the warranty period?

A: You can contact the manufacturer's warranty hotline. We can always assist with processing warranty claims if required.